At Nextt, we are passionate about delivering person-centred care that empowers people to get more out of life. As a trusted NDIS provider across QLD, NSW, VIC, and SA, we’re committed to building teams of compassionate, principled individuals who provide creative and responsive support to our clients every day.
About the Opportunity We’re currently seeking a Client Experience Lead / Team Lead in Ballarat. This is a blended role offering both hands-on client support and leadership responsibilities. You’ll work directly with participants while also guiding and mentoring a team of support workers to ensure consistent, high-quality service delivery across our clients in the Ballarat region.
Key Responsibilities
Provide direct, person-centred care to clients, including those with complex physical and behavioural needs.
Mentor, support, and guide a team of support workers to maintain high standards of service.
Coordinate day-to-day operations, ensuring client plans are being followed and updated as needed.
Assist with onboarding and training of new staff.
Monitor incident reporting and escalate issues appropriately.
Promote independence and community engagement for clients.
About You
Experience in disability support, including complex care and critical support needs.
Experience working in a leadership role.
Strong communication and leadership skills.
A commitment to person-centred practice and continuous improvement.
Ability to work collaboratively with clients, families, and internal teams.
Confidence in using systems, reporting tools, and following procedures.
Mandatory Requirements
NDIS Worker Screening Check
Working with Children Check
First Aid and CPR Certification
Australian driver’s licence and access to a comprehensive insured vehicle
What We Offer
A role with true purpose—where your leadership helps people thrive.
Ongoing training, development, and career progression pathways.
A supportive, inclusive team environment.
Flexibility and a healthy work-life balance.
At Nextt, we embrace diversity. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, individuals from culturally and linguistically diverse backgrounds, and members of the LGBTQIA+ community.
Salary
Competitive
Monthly based
Location
Ballarat, City of Ballarat, Victoria, 3350, Australia
Job Overview
Job Posted:
1 month ago
Job Type
Full Time
Total Vacancies
1
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Location
Ballarat, City of Ballarat, Victoria, 3350, Australia
