Ballarat Animal Shelter Reception

About the Ballarat Animal Shelter  

The Ballarat Animal Shelter, managed by the City of Ballarat, is a safe haven for hundreds of lost, surrendered, abandoned, and mistreated animals, as well as those caught up in emergency events such as bushfires.  

The present animal shelter is used by surrounding Local Government Areas and individuals from around the region.   

The animal shelter provides services including the surrender, reclaim, and adoption of animals, holding animals in instances of family violence and during emergency evacuations, and hosting seized animals where court cases are pending.  

The Role   

The role of Receptionist is to provide front line customer service for the Ballarat Animal Shelter whilst providing administrative support to operational needs of the shelter and pound services. 

Processing payments and other monitory transactions required in business processes for adoptions, reclaims and shire invoicing as well as assisting in Animal Attendant duties when required will be requirements of this position. 

The available position is part time, 25 hours per week between 12pm - 5pm Monday - Friday. Some flexibility and/or weekend work may be required. 

About You   

The ideal candidate will have experience working in an Animal shelter environment and/or veterinary clinic administration would be highly desirable. 

To be successful in this role you will have demonstrated experience working in a fast paced, highly emotive environment with the ability to demonstrate self-motivation and self-discipline in work undertaken to get the job done. 

Excellent interpersonal and communication skills and the ability to liaise with internal and external stakeholders is essential. 

Key Selection Criteria   

• Demonstrated experience of working in a highly emotive and busy customer service driven environment.  

• Demonstrated ability of both internal and external stakeholder networking skills  

• Ability to work in line with Council’s code of Conduct and values  

• Knowledge and understanding of legislation associated with the administrative requirements, specifically within the animal industry   

• Demonstrated experience with companion animals   

• Demonstrated experience with Microsoft office and other software programs  

• Driver’s licence and ability for some out of hours work  

To Apply   

To apply for this position please click on the Apply button and submit your application. 

The closing date for this position is Friday 7th March 2025. Please ensure that you provide a cover letter, current resume and answer screening questions based on the key selection criteria.    

The successful applicant will be required to undergo a full employment medical and police check.    

Contact   

For any additional questions, please contact Tara Parada, Business Support Officer on 0448 384 139.